FAQ

Q: Is my credit card automatically charged when I submit my order?
A: No, credit cards are not automatically charged when placing your order. The credit card information is not stored on the web server, for security purposes all credit card and billing information is stored at the Nature Pure Labs fulfillment center in New York, from where all orders are processed and credit cards are charged.

Q: How long does an order typically take to arrive?
A: Majority of orders are shipped via UPS which usually arrive in 3-5 days. Only when packages are shipped standard mail to P.O. Box addresses or to Hawaii, Alaska, or Canada do they take 8-12 days to arrive.

Q: What if I would like to place an order through a representative?
A: Call our toll free number 866.640.SKIN (7546)

Q: What if I would like promotional materials for my business?
A: You can send an email to natpure@naturepure.com, and you will be contacted.

Q: What if I want product or treatment description?
A: Once you are registered as a professional on our website you will have access to additional information for professional use, including product descriptions and treatment protocols.

Q: What if I would like to become a distributor?
A: You can send an email to natpure@naturepure.com, and you will be contacted.

Q: When is a representative available?
A: Monday-Thursday 9:30am-5:30pm (Eastern Time) and Friday 9:30am-4:00pm (Eastern Time).

Q: When and how are orders accepted?
A: Orders are received for processing 7 days a week 11:00am-7:00pm by email, voicemail and fax.